1. How can I contact to you?
- Please feel free to ask any inquiries at Q&A Board or Customer center.
Customer Center Number: +82-1566-5869
You need sign-in to use Q&A Board.
2. Registeration Fee?
- There is NO registration fee.
3. Where can I update my personal information?
- Select "Modify" from the menu and you can update your info.
- If your address has been changed, please update your new address.
- ID cannot be changed
4. Forgot ID and PW?
- Don't worry, you can find your ID or PW at "My ACCOUNT" or you can e-mail us at help@itsmefashion.net
5. Tips for protect your privacy.
- We never ask your password.
- If someone ask your password for any reasons, be sure that you change your password
and notify us asap.
- When you setting up your password, be sure that is not easy to find out.
6. Customer Center Service Hours?
-Inquiries about registration, order, and shipping can be received only in business hours.
- Monday to Friday
9AM – 7PM (KST)
Lunch time on 12PM – 1PM(KST) |
1. Can I subscribe catalogues?
- Itsme updates new items extremely often, so we do not provide any catalogues.
2. What is exact size?
- Free size means one size product. Exact measure of size have provided in product details
3. What is exact size of Small/Medium/Large?
Table size of S/M/L is Korean standard
Please, check size measure table by each countries and make sure you are ordering right size. Click Here
Exact size of items is on each item's detail page, size would have little bit of errors due to measuring items from different positions.
4. About copyrights
- All contents in our site, such as text, data, logo, image and etc. are the property
of Itsmefashion.net which are protected by international copyright laws.
5. Can I use product's images?
- Using the images are allowed only to use on your web (we are asking you to submit your web address when you register an account).
BUT, you MUST NOT use the images of Itsmefashion in Korea and China.
6. Can I open an online store with images from Itsmefashion?
- You are allowed to run your online store with images from Itsmefashion.net.
However, please provide your online store address on ‘MY ACCOUNT.’
- Images from itsmefashion.net are only allow to use selling products, any other purposes to use of images are strictly prohibited. |
1. Countries where are prohibited to ordering.
- Registering on our site and Order and Shipping are prohibited from Korea and China
- If you are interest in clothing wholesale in China, please visit
http://hanguostyle99.cn.alibaba.com/
2. How your order proceed?
- You can check your order, payment, and shipping status on ‘MY ACCOUNT’
- Order Status: Status before the payment being processed.
If we do not receive the payment until 7 days after we expected, your order will be canceled automatically.
So please check considerably when you pay for the goods.
Payment Received: Status that we received your payment. On this step,
you won’t be able to change a color or size for the items you have ordered.
Purchase in progress: Your purchase is in progress, and you can also check your each order history on 'MY ACCOUNT'
3. steps in Purchase in progress.
- Purchasing: Customer is purchasing.
- Purchased: Customer purchased for the goods, and we are packing for customer’s order.
- Out-of-Stock: Goods are not in stock.
If you pay for the goods but there is possibility that an item is not in stock. In this case you may get your refund by clicking 'Refund' button on the purchase history page on ‘MY ACCOUNT’
Shipped: Items have been shipped to your door. Shipping date would take 2 – business days, but it varies by region.
4. How can I order?
Ordering products will proceed after you sign in.
Review products that you want.
Add cart after you have selected items that you want.
Go to your cart and check-out
Fill out your country and shipping address
Choose a way to pay
- Paypal –Some countries cannot be proceed. Deposits –Money that you deposited on our e-account
Payment date –please Submit your exact date you paid.
5. re products are really selling as wholesale price?
- All products’ price shown in our site is wholesale price.
6. Minimum Order Quantity
- Please be noted that Minimum Order Quantity amount is USD 100.00 (excluding shipping fee).
7. Any discounts?
- Online Fashion Wholesale store, itsmefashion.net,
- we are selling items at wholesale price,
- even customer order in bulk, we do NOT provide any discounts
8. Can I change my order?
- Before you pay for the goods, you may cancel your order, but after you pay for the goods, you cannot cancel or change your order.
- If you want to change the color of clothes, please submit your concerns on the board. We will response your concerns.
9. Are all products made in Korea?
- In each item's detail page we divide the each item's origin to Korea/China/Other.
All of our clothes are made in Korea, but in the category 'SEASON' – which is swimwear and etc. -- contains the products which made in China.
Please refer the each item's origin. |
1.How we calculate for shipping cost?
- Shipping cost will be calculate by total weight of products that has been order.
- If we get return products from buyer, there will be an error within shipping cost and that money will be deposited on your e-account on Itsmefashion.
- EMS postage by weight
http://service.epost.go.kr/front.EmsDeliveryDelivery02.postal (Check non-document lists)
- EMS shipping area
http://service.epost.go.kr/front.EmsServiceArea01.postal
2.Pay only with US dollars?
- All payments must be paid by USD.(If customer using a Paypal to pay, Paypal will automatically convert currency in USD.)
3.How are the ways to pay?
- Deposits on account in Itsmefashion or using Paypal to pay (You can connect your bank account, debit or credit card on Paypal).
4.What is deposit on e-account?
- Deposit on Itsmefashion account is the real money worth to pay products.
- For rebate your money on our e-account, please submit your concerns on Q&A.
5.How can you create a Paypal account?
- You can create your Paypal account on Paypal.com
6.How long does it to take Itsmefashion check customer's payments?
- 2-3 business days, after customers make their payments by Paypal.
7.Cancelling order(s)
- If you want to cancel your order, please submit an inquiry with order number on
Q&A section.
- If you want to cancel your order, please submit an inquiry with order number on
will be proceed, if we are not preparing for your order. But if we are on preparation
for your order, you cannot cancel your order.
8.Where can you check for your refund?
- You can check your refund on deposit in 'My account'
- Your refund will be deposit to E-account on Itsmefashion, you can buy the items with
E-account money.
- If you want to receive your money from E-account, please submit your concern on
Q&A section. We will send your E-account money to your Paypal account.
9.Can you deposit your money to E-account?
- You can deposit your money to E-account by paying with Paypal.
After you pay for deposit, please check your deposit by submitting on Q&A. |
1.When do you pay shipping fee?
- Shipping fee will automatically charge when you order.
2.Shipping address
- Items will be shipped to address that has submitted when you order.
- If you want to change an address to ship, please post your concerns on Q&A.
3.Importing Tax
- Customers are to pay the import tax, if the customer's country/state levy any tax on the products.
In order to save the tax, Itsmefashion mark "gift" on the shipping document/box with amount less than 100.00 USD
(although it doesn't work always in some area).
The goods will be packed no more than 10.0kg/box and if customers want to order weight above 10.0kg, we will send separately with EMS.
4.Shipping area and Shipping Fee.
- You can check above link ‘EMS area’ and ‘EMS postage’
- EMS postage by weight of products
- EMS shipping area.
5.EMS tracking.
- You can track your order below link.
6.How long does it take to receive?
- After we check the payments and prepare for your order, which would be take approximately 2~3 business days,
and additional 3~4 business days by EMS to deliver.
- Some goods would not be in stock, so it might take little bit longer than expect to prepare.
7.I want to know shipping status for my order.
- About progress in purchase, after you purchased for the goods, you can check on ‘MY ACCOUNT’ -> ‘PURCHASE IN PROGRESS’
- About progress in shipping, you can check on ‘MY ACCOUNT’-> ‘SHIPPING’
- You may also check your shipping status by tracking number that we given when you purchased by EMS. |
1.Can I exchange or refund, after I received the goods?
- As we are a wholesaler, we cannot exchange or refund for the goods.
- If there is a defect found in an item, please contact Itsmestyle Customer Service with your concerns via Q&A board or email (help@itsme.co.kr) within 14 days of the date your order shipped from us.
- We cannot make change, if the goods are not in stock, or we found that the goods have been tried on, or missing parts.
2.If I make change, are there any fees?
- Changes in color or size, you just have to pay for the shipping.
3.Can I cancel my order?
- You can cancel your order, before you purchase.
But after you purchased goods, you may leave your concerns on Q&A. We will properly response to your concerns.
- You may change your goods’ color or size, before you purchase.
4.Can I get refund for Out-of-Stock?
- After your purchase has been made, but due to fast changes in fashion industry, your purchased good(s) can be no longer in stock.
In this case, you may get your refund on ‘MY ACCOUNT
When you get refund, your money will be deposited to your Itsmefashion E-account.
5.What if I receive defected item(s)?
- Please send photocopies for defected item(s) to our e-mail.(help@itsmefashion.net)
- When you send photocopies, please add your e-mail address when you register on Itsmefashion and item#.
- After we received an e-mail, we will post special instruction through Q&A. (Some items cannot be change into new items. In this case, we will refund to you.)
6.Where can I check canceled order?
- You can check on ‘MY ACCOUNT’ -> ‘Cancel History’
- We will deposit refund to your Itsmefashion E-Account due to Out-of-Stock or buy delay.
7.How can I refund for shipping fee when I canceled my order?
- We will calculate for the shipping fee and if there is any fee, we will deposit the refund to your |
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